Our policies
Everything you need to know about how we handle your data, deliveries, cancellations and refunds.
Privacy Policy
- We collect only the details needed to deliver your order: name, phone number, email, delivery location (map pin or address) and order history.
- Your delivery location is shared with the assigned delivery executive solely for the purpose of completing that day's delivery.
- We never sell or rent your personal data to third parties. Payment details are handled by our payment partners and are not stored on our servers.
- You may request deletion of your account and personal data at any time by writing to us.
Terms & Conditions
- Batter products are prepared fresh each day and are available on a subscription basis within our Coimbatore delivery coverage area only.
- Traditional rice, millets and grocery items are available across India through courier partners.
- Deliveries run Monday to Saturday between 4 PM and 7 PM. There are no Sunday deliveries.
- Prices, product availability and delivery slots may change without prior notice. The price shown at the time of order confirmation applies to that order.
- Misuse of the platform, false delivery information or abusive behaviour towards delivery staff may result in account suspension.
Shipping & Delivery Policy
- Batter subscriptions are delivered fresh to your doorstep between 4 PM and 7 PM on your selected days.
- Delivery is confirmed with your numeric Order Code shown on your dashboard. Please keep it ready for the delivery executive.
- Rice, millet and grocery orders are dispatched within 2 working days and typically reach you in 3–7 working days depending on your location.
- If nobody is available at the delivery point, the executive will attempt to contact you; undelivered fresh batter cannot be redelivered the same day.
Refund & Cancellation Policy
- Subscriptions can be paused or cancelled from your dashboard. Cancellations made before 12 PM apply from the same evening's delivery.
- Because batter is a perishable, freshly ground product, it cannot be returned. If quality is unsatisfactory, report it within 12 hours of delivery with a photo and we will replace or credit the item.
- Sealed rice, millet and grocery packs may be returned within 7 days of delivery if unopened and undamaged.
- Approved refunds are credited to your wallet or original payment method within 5–7 working days.
Questions about any of these policies? Write to us and our team will get back to you.